Franklin County Ombudsman
If you are a consumer or family member who receives mental health or alcohol/drug services or if you are in need of help, we offer the services of an Ombudsman. The Ombudsman helps individuals who are having difficulties with the services they are receiving. To contact the Ombudsman, please call Mental Health America of Franklin County at (614) 242-4357 or click here to e-mail Mental Health America using their online contact form.
The Ombudsman can act as an advocate for clients in the following areas:
- Listening to concerns or complaints and helping to find a solution.
- Supplying information about and referral to community resources.
- Helping clients “get through the system,” especially when they are receiving services from more than one agency.
- Coaching and teaching clients how to best work with service providers.