OhioHealth Resource Specialist

Hands On Central Ohio

POSITION PROFILE

TITLE: OhioHealth Resource Specialist

DEPARTMENT: Community Insights

REPORTS TO: Manager, Information & Referral Services

STATUS: Full-Time, Non-Exempt

HOURLY RATE: $17.33

SUMMARY: An Information & Referral Specialist provides phone-based, community resource navigation, referral, and linkage to people seeking services and providing services in Franklin and Athens County, Ohio. As the first point of contact for our callers, the Information & Referral Specialist is a key ambassador for our organization and the partnerships we represent. The position requires a positive and solution-orientated ethic, placing the greatest priority on meeting the diverse needs of our callers in a timely and effective way that results in high customer satisfaction.

DESCRIPTION: Responds to incoming phone calls from OhioHealth employees and clients seeking information about substance abuse treatment as well as other basic needs. The OhioHealth Resource Specialist will work with callers to enhance the coordination of substance abuse treatment services and/or provide basic need referral resources via a private dedicated line. The position requires a positive and solution-orientated ethic, placing the greatest priority on meeting the diverse needs of our callers in a timely and effective way that results in high customer satisfaction.

RESPONSIBILITIES:

Handles inbound calls addressing the needs of individuals seeking substance abuse treatment as well as other basic need resources

 Demonstrates excellent customer service skills when answering the inquiries from the general public

 Use written and verbal communication skills to accurately report issues

 Perform database queries and evaluate the relevance and effectiveness of results for addressing caller concerns

 Assess callers needs quickly, accurately and with high emotional intelligence

 Complete data entries with high accuracy

 Liaise with external partners, as appropriate, to aid response to caller needs

 Maintain strict confidentiality and information security

 Ability to resolve individual and family crises

 Performs duties consistent with professional standards and protocols governing general Information & Referral and/or Specialized Intake

 Document all calls including collecting demographics and entering data accurately into the database

 Prepares two (2) case narratives a year

 Performs other duties as may be required to fulfill responsibilities of this position

QUALIFICATIONS:

Bachelor’s Degree in human services or behavioral healthcare field or an Associate’s Degree in human services or behavioral healthcare field with experience in the field of chemical dependency treatment

 2 years customer service, call center or other related experience

PROFESSIONAL DEVELOPMENT:

Achieves AIRS™certification within 12 months of hire

 Attends staff and department meetings

TO APPLY: Submit cover letter, resume, two references (at least one professional) no later than December 15, 2018 to:

Human Resources hr@handsoncentralohio.org

HandsOn Central Ohio

195 N. Grant Ave, Suite 200

Columbus, OH 43215

 

To apply for this job email your details to hr@handsoncentralohio.org

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