Help Desk Analyst



Job Description

Position Title: Help Desk Analyst

Primary Responsibilities/Expected Outcomes:

  • Monitors and triages Helpdesk tickets, works with other IT staff and escalates issues as appropriate.
  • Provides excellent customer support and technical assistance for incoming issues related to computer systems, software, and hardware.
  • Maintains an accurate hardware and software inventory.
  • Works with provider systems and ADAMH Board system requirements, supports agency-to-Board interface / file sharing, including user account requests and permissions.
  • Provides lead support in maintaining the Board’s SharePoint intranet site

Core Competencies/Demonstrated Skills:


  • Bachelor’s degree in Computer Science, Computer Management, or related field; and three (3) years of experience with SharePoint support; or, an equivalent combination


Required Skills:

  • Strong verbal and written communication skills.
  • Able to work effectively in a team environment
  • Able to adapt to changing environments
  • Able to effectively multi–task and oversee complex projects

Please submit both a resume and cover letter to

Applications received until position is filled.

No phone calls please.


This is not a full job description.

To apply for this job email your details to

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