Get Connected Program Manager

Get Connected Program Manager
Position Description

Overview

The mission of Mental Health America of Ohio (MHAOhio) is to transform how people think about mental illness, make it easier to get help, and give people the support they need to get better and stay better. Our guiding principles include responsibility, respect, caring, expertise, trust, communication, emotional health and equity. We are committed to recruiting and continually cultivating a diverse and inclusive workplace. MHAOhio provides equal employment opportunities to all employees and applicants for employment without regard to race, color, religion, sexual orientation, gender identity, gender expression, sex, pregnancy status, national origin, age, disability, genetic information, marital status or veteran status in accordance with applicable federal, state, and local laws.

Supervision
Reports to the Get Connected Program Director

Schedule
Full time, exempt position. Work hours are 8:30 am to 5:00 pm, 40 hours/week, Monday-Friday (flexible in consultation with supervisor). Some weekend and evening hours may be required for support group coverage.

Job Duties

Collaborate with the Get Connected Team in managing the daily operational elements of the Get Connected (GC) Program

• Assist and advocate for GC program participants who utilize mental health and/or substance use services and their families in understanding their rights and responsibilities.

• Provide timely information, referral services, and follow-up for individuals/family members in navigating the mental health, substance use, and other systems that impact their recovery.
o Provide support and resources to individuals who the current system might overlook due to transitions or shifting circumstances in service providers or other situations.
o Serve as a third-party intermediary for program participants who are hesitant to use their providers’ grievance procedures
o Manage and regularly update the GC provider directory and outreach to new referral sources to develop community partnerships

• Assist GC Program Senior Manager with the management of Support Group programming
o Assist GC Program Senior Manager in providing technical assistance/support to volunteer group facilitators, as needed
o Fill in group facilitator gaps for the following groups as needed in Franklin County: Depression, Bipolar Disorder, Goals for OCD
o Oversee and manage the referral list for additional community support groups that may benefit group participants
o Assist GC Senior Manager in distributing surveys and collecting data for program funders

• Collaborate with GC Program Director and GC Senior Manager in the continuous updating/development of program policy and procedure manuals for GC and Support Group services

• Assist in the development of GC Program and Support Group marketing materials

• Liaise with community provider agencies and programs to enhance the referral base for GC and coordinate incoming opportunities for community outreach and education

• Work in collaboration with the program director to develop funding proposals and provision and interpretation of reporting data

• Balance individual daily client workload with other job responsibilities in accordance with programmatic policies and procedures

• Other duties, within reason and scope of the position’s primary duties, may be assigned after consultation with employee and supervisor.

Benefits
• 80% employer-covered medical, dental, and vision insurance policies starting 30 days after hire
• 100% employer-paid life insurance policy starting 6 months after start date
• Access to a 403B plan
• Mileage and phone reimbursement (where applicable)
• Agency-paid professional development (up to a certain amount)
• 12 days of accrued, paid vacation time and 12 days of accrued, paid sick leave
• 11 paid holidays; 2 paid personal days; 5 paid mental health days available to use as needed; 1 paid daily self-care hour
• Additional PTO for bereavement (up to 5 days) and parental leave (9 weeks)

Salary
$48,000-$52,000 per year. Salary commensurate with experience and other qualifications

Qualifications
Required
• Bachelor’s degree in an applicable field
• At least 2 years experience working in the mental health or SUD field
• The ability to work effectively with diverse people and communities, contribute to a collaborative team and be people-centric
• Strong mediation, negotiation, and de-escalation skills
• Strong oral and written communication skills
• Comfort and experience in phone-based direct service with individuals who may be escalated
• Valid driver’s license or means of transportation

Preferred
• At least 5 years experience working in the local mental health/SUD system in Central Ohio
• Clinical assessment skills and experience
• Program development skills
• Client rights and/or advocacy background
• Proficient with database management and Microsoft Office products, preferably in macOS

To apply for this position, please email your resume and cover letter to hiring@mhaohio.org.