Consumer Satisfaction

Consumer Satisfaction Survey

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Each year, the ADAMH Board of Franklin County conducts a survey to determine how individuals view the mental health and addiction treatment services they receive from providers in the ADAMH network.  The survey is conducted through confidential telephone interviews by ADAMH consumers employed by Project Work, a program of Southeast, Inc.

The results of this survey assist ADAMH with monitoring satisfaction with providers, a vital component of service quality.  We also encourage service providers to utilize the consumer satisfaction data for ongoing quality improvement efforts within their agencies.  In addition to the system-level report, each provider receives a brief report summarizing the data from the structured portion of the questionnaire.  Additionally, identifying information is removed from responses to the qualitative component of the questionnaire before being made available to providers.

Consumer Satisfaction Report 2014-2015

Consumer Satisfaction Report 2016

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Improving Franklin County

Our mission is to improve the well-being of our community by reducing the incidence of mental health problems and eliminating the abuse of alcohol and other drugs in Franklin County.

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ADAMH Board of Franklin County
447 East Broad Street
Columbus, OH 43215

Phone: (614) 224-1057
Fax: (614) 224-0991

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