General Information
What is the Franklin County Crisis Care Center?
The Franklin County Crisis Care Center is a first-of-its-kind facility designed to support adults experiencing mental health or addiction-related crises. Open 24/7, the center provides walk-in services and 23-hour observation in a safe, welcoming environment, no appointment or referral required.
Who is the crisis care center for?
The center is open to any adult, age 18 and older, in Franklin County who is experiencing a behavioral health crisis, including mental health distress or substance use concerns. Whether you come on your own, are brought by a loved one, or brought by a first responder, you will be welcomed with dignity and compassion.
Who is providing the services at the center?
The center operator is Recovery Innovations, a behavioral health care not-for-profit that has pioneered 24/7 crisis emergency centers and operates in 10 states. Recovery Innovations has over 30 years of experience providing emergency care to adults experiencing a mental health and/or substance use crisis.
Who is funding the crisis care center?
The Franklin County Crisis Care Center is publicly funded through the Alcohol, Drug and Mental Health Board) of Franklin County (ADAMH) and was built in partnership with state, county and city funding and contributions from private sector donors. This collaboration reflects the Franklin County community's commitment to expanding access to emergency behavioral health services.
How does the center work with existing behavioral health providers?
The crisis care center is designed to complement the work of behavioral health providers across Franklin County. The center is part of a broader continuum of care, serving as a critical entry point for stabilizing individuals in crisis, and then connecting them to ongoing care with local providers for long-term support.
Accessibility
Do I need insurance or the ability to pay to receive services?
Services at the Franklin County Crisis Care Center are available to all regardless of ability to pay. No one will be turned away due to cost.
What are the hours of operation?
The center is open 24 hours a day, 7 days a week, 365 days a year.
Where is the center located?
The Franklin County Crisis Care Center is centrally located in the south Franklinton community at 465 Harmon Ave., Columbus, OH 43223, with easy access by car, bus (COTA line), and other transportation options.
How do I or someone I care about access services?
You can simply walk in anytime, day or night. If you're unsure what to do or need guidance, you will be able to call a dedicated phone line for information. If you or a loved one believes that you are actively in crisis, please call 988 for immediate crisis support.
For Caregivers and Community Members
What role do caregivers or loved ones play in this process?
Caregivers are welcome to accompany their loved ones and receive updates, education and support from center staff when appropriate. Our goal is to support the whole person, and the people who care for them.
Can first responders bring someone to the center?
Law enforcement, EMS and mobile crisis teams are able to bring individuals directly to the center. There is a dedicated entrance for first responders to ensure dignity, safety and immediate access to services.
Additional Support and Information
How is this different from going to the emergency department at my local hospital?
Unlike an emergency department, the Franklin County Crisis Care Center is specifically designed to address behavioral health crises. The environment is calming, and services are provided by behavioral health professionals, including peers with lived experience, who are able to provide the most appropriate mental health and addiction support for an individual's needs.
Is the center equipped to help people with co-occurring conditions?
The center supports individuals experiencing both mental health and substance use issues, using an integrated and trauma-informed approach. In addition, there will be onsite medical expertise to address physical health needs not requiring an emergency room visit.
How can I stay informed or help spread the word?
Visit adamhfrankling.org/crisis-care to learn more. You can also follow ADAMH Franklin County on social media to stay engaged with the launch of this new resource for our community.