Mental health challenges and substance use issues can arise unexpectedly, leaving individuals and families in urgent need of support. Recognizing this critical need, the Alcohol, Drug and Mental Health Board of Franklin County (ADAMH) led the construction of the Franklin County Crisis Care Center, a safe and secure behavioral health facility offering a full array of services with integrated peer support at all levels.
The Franklin County Crisis Care Center ensures that no adult in Franklin County has to face a crisis alone. The facility is operated by Recovery Innovations, a national leader in behavioral health crisis services.
With the opening of the center, Franklin County joins a growing number of communities that are redefining what it means to care for individuals facing mental health and substance use challenges, not in emergency rooms or jail cells, but in healing-centered spaces built on dignity, trust and compassion.
Who Is Recovery Innovations?
Recovery Innovations is a recognized innovator in behavioral health care, known for its trauma-informed, person-centered approach and its pioneering work in crisis stabilization and peer support. With over 30 programs in multiple states, Recovery Innovations brings decades of expertise in creating non-institutional, welcoming environments where people in crisis can feel safe, seen and supported.
What sets Recovery Innovations apart is the agency’s “You at the Center” model, a philosophy rooted in empathy, empowerment and choice. Services are provided with, not to individuals, recognizing the inherent value of lived experience in every step of the care journey.
The Recovery Innovations team includes licensed clinicians, nurses, peer specialists and care coordinators who work together to ensure every individual is met with compassion and care tailored to their needs.
What to Expect at the Franklin County Crisis Care Center
The Franklin County Crisis Care Center is the first of its kind in central Ohio. It offers 24/7 walk-in access to urgent mental health and addiction care for adults, with no appointment or insurance required.
When you walk through the doors, you’ll find a calming, non-clinical environment designed to feel more like a home than a hospital. This includes a welcoming “Living Room” space for de-escalation, private assessment rooms, short-term stabilization units and a team of professionals and peer support specialists—individuals who have lived through their own behavioral health challenges and now help others navigate theirs.
Services Offered at the Center Include:
- Immediate crisis intervention and stabilization
- Peer support from trained individuals with lived experience
- Safety and wellness assessments
- Short-term observation and care
- Referrals to ongoing treatment and support services
- Family and caregiver engagement
- Multilingual and accessible services for diverse populations
Whether someone is experiencing a panic attack, suicidal thoughts, substance-related distress or any other behavioral health concern, the crisis care center offers a safe, stigma-free environment where healing begins together, with care.
A National Leader, Serving the Franklin County Community
Recovery Innovations’ work across the country has helped communities reduce emergency room visits, minimize law enforcement involvement and improve outcomes for individuals in crisis. The organization’s data-driven, human-first approach makes Recovery Innovations a trusted partner in transforming local mental health systems.
In Franklin County, that transformation starts with Healing Together, With Care, a campaign and commitment to ensure that no one faces a crisis alone, and that help is always available, always accessible and always rooted in dignity.
Get the help you need, when you need it.
The Franklin County Crisis Care Center is located at 465 Harmon Ave. on the west side of Columbus. Services are available 24 hours a day, 7 days a week, to any adult in crisis, regardless of insurance status or ability to pay.
For more information about Recovery Innovations and its national impact, visit: www.riinternational.com
To learn more about services in Franklin County, visit: FranklinCrisisCare.org
If you or someone you know is experiencing a behavioral health crisis, call 988 or visit the center immediately.
Step inside the Franklin County Crisis Care Center to see what it means when care actually feels like care.