Every year, over 30,000 adults in Franklin County are treated for mental health and/or substance use crises. These moments of vulnerability can feel overwhelming and isolating. The Franklin County Crisis Care Center, is a community-developed resource for those in need, providing immediate support and wraparound services to ensure that help and healing are accessible to all Franklin County adults experiencing a behavioral health crisis.
Why Franklin County Needs This Center
The need for a centralized crisis care facility in Franklin County has never been greater. Of Franklin County’s 1.3 million residents, 21% will experience mental illness in a given year.The west side of Columbus was selected for the center’s location because it is centrally located and accessible by bus lines. This strategic location ensures that help is within reach for everyone, regardless of their background or circumstances.
Services Offered:
The Franklin County Crisis Care Center offers an array of critical services designed to meet the diverse needs of the community. These include:
- 24/7 Walk-In Services: Immediate access without an appointment ensures that anyone in crisis can receive help at any time.
- 23-Hour Observation: A safe and calming space for short-term stabilization and intensive observation for up to 23 hours, with a focus on ensuring a safe transition to the next level of care.
- Community Services: On-site connections to mental health and substance use treatment providers, housing resources and other essential services within Franklin County.
- Substance Use Disorder Treatment Services: From detox to the initiation of medication-assisted treatment, the center addresses addiction comprehensively.
- Pharmacy Services: On-site pharmacy with automated medication dispensing systems ensures safety and efficiency for patients.
What to Expect During Your Visit
Accessing help is simple and supportive. Here’s what happens when you reach out:
- Reach Out: Call 988 or visit the center at 465 Harmon Ave., located east of South Souder Avenue and north of Buchanan Drive.
- Assessment: Upon arrival, a professional will assess your immediate needs in a welcoming, judgment-free environment.
- Care Tailored for You: Based on the assessment, you will be provided with appropriate services for your needs.
Building a Strong Community Support Network
The crisis care center is more than just a facility—it’s a hub for resources, connecting individuals in crisis with organizations and service providers across Franklin County to provide seamless care and support on the path to recovery. Beyond immediate care, it connects individuals to housing, addiction services and other essential resources, addressing mental health and addiction needs proactively across Franklin County.
Frequently Asked Questions About the Center
GENERAL INFORMATION
What is the Franklin County Crisis Care Center?
The Franklin County Crisis Care Center is a first-of-its-kind facility designed to support adults experiencing mental health or addiction-related crises. Open 24/7, the center provides walk-in services and 23-hour observation in a safe, welcoming environment, no appointment or referral required.
Who is the crisis care center for?
The center is open to any adult, age 18 and older, in Franklin County who is experiencing a behavioral health crisis, including mental health distress or substance use concerns. Whether you come on your own, are brought by a loved one or brought by a first responder, you will be welcomed with dignity and compassion.
Who is providing the services at the center?
The center operator is Recovery Innovations, a behavioral health care not-for-profit that has pioneered and operates 24/7 crisis emergency centers in 10 states across the United States. Recovery Innovations has over 30 years’ experience providing emergency care to adults experiencing a mental health and/or substance use crisis.
Who is funding the crisis care center?
The Franklin County Crisis Care Center is publicly funded through the Alcohol, Drug and Mental Health Board of Franklin County (ADAMH), and was built in partnership with state, county and city funding and contributions from private sector donors. This collaboration reflects the Franklin County community’s commitment to expanding access to emergency behavioral health services.
How does the center work with existing behavioral health providers?
The crisis care center is designed to complement the work of behavioral health providers across Franklin County. The center is part of a broader continuum of care, serving as a critical entry point for stabilizing individuals in crisis, and then connecting them to ongoing care with local providers for long-term support.
Why This Center is a Game-Changer
The Franklin County Crisis Care Center represents a new approach to addressing mental health crises. Its state-of-the-art facilities, “no-wrong-door” policy and commitment to compassionate care ensure that everyone has access to the help they need, when they need it most.
If you or someone you know is experiencing a mental health crisis, don’t wait to get help. Call or text 988 or visit the Franklin County Crisis Care Center at 465 Harmon Ave. You are not alone. Support is always available.
Stay informed about the center’s progress and mental health resources in Franklin County by signing up for the ADAMH newsletter. Together, we can build a stronger, healthier community.