Media Resources

Recovery Innovations, the center operator, is a behavioral health care not-for-profit that has pioneered 24/7 crisis emergency centers and operates in eight states. Recovery Innovations has over 30 years of experience providing emergency care to adults experiencing a mental health and/or substance use crisis.

Principles of Care

Recovery Innovations operates under the following principles of care:

1. Safety | We strongly believe that safety – and the feeling of safety – is critical for all human beings. We create and maintain safety through our policies, processes, facilities and personnel.
2. Peer-Powered Services | Peer support specialists are trained caretakers who have been successful in the recovery process and who help others experiencing similar situations. Through shared understanding, respect and mutual empowerment, our peer support staff partners with other medical staff to meet our guests’ psychological, emotional, social and clinical needs.
3. Rapid Engagement | Our rapid welcome process is led by peer support specialists, collaborating with appropriate mental health clinicians, to triage a guest’s immediate needs and set them up for care.
4. General Guest Admission | Individuals presenting for care voluntarily by themselves or with their support systems will be welcomed into the facility through the lobby entrance. The triage process will be initiated quickly and timely by peer support specialists, followed by the nursing and clinical team members.
5. Performance Outcomes | All Recovery Innovations staff are certified, trained and re-trained annually in customer service, de-escalating conflicts and other crucial skills. Our facilities set specific goals and track measurable results for our guests and for the center itself.