Client Satisfaction - ADAMH Board of Franklin County

Client Satisfaction

Each year, the ADAMH Board of Franklin County conducts a survey to determine how individuals view the mental health and addiction services they receive from providers in the ADAMH network. ADAMH works with our network provider agencies to distribute surveying materials annually during two identified time periods. To remove barriers to providing feedback, clients may respond online or by mail with postage-paid postcards or envelopes. Client participation is voluntary, anonymous, and at no cost to the client.

The results of this survey help ADAMH understand the extent to which services meet client needs and expectations, are accessible and are delivered in a culturally sensitive manner – all vital aspects of how individuals may feel about service quality. The survey also includes demographic variables which enable ADAMH to identify possible inequities in client satisfaction and develop strategies to address them moving forward.

System-level results for the last complete year are published in the report below. Each year, Board staff present and discuss the results with ADAMH’s Community Advocacy Council to gain further feedback and advice on quality improvement opportunities from the client and family perspective. In addition to the system-level report, each provider receives a brief report summarizing the responses received from their clients. We encourage service providers to utilize the client satisfaction data for ongoing quality improvement efforts within their agencies.

ADAMH Client Satisfaction Survey - 2020 System Report

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Client Satisfaction Guidance and Materials

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