Director of Operations

SUMMARY

The Director of Operations oversees the overall performance of agency Operations, to include Maintenance, Dietary, Security, Purchasing, Housekeeping and Front Desk. As a business partner to every department across the agency, this position is a part of the Leadership Team. Ensures the business is well-coordinated and productive by leading managers of operations and facilities and coordinating with other departments for safe and efficient operations that align with policies and procedures.

ESSENTIAL DUTIES & RESPONSIBILITIES

Works with Chief Fiscal and Operations Officer to set strategic goals for agency operations
Manages the operations budget and recommends efficiencies and contract changes to improve agency effectiveness
Leads and directs the Operations Manager and Facility Manager to meet performance goals that align with budget and operation goals
Responsible for the agency Master Facility Plan and the implementation of annual maintenance and upgrade of facility that align with established budget
Leads managers in routine KPI accountability meetings with leadership
Leads team in creating and following SOPs and digital documentation of all operations plans and facility investments
Manage relationships/agreements and performance expectations with external partners/vendors
Evaluate overall performance by gathering, analyzing and interpreting data and metrics
Recommends and develops policies, procedures, controls and systems to meet agency objectives, increase effectiveness, improve results, and ensure compliance with all state, local and federal standards
Stays abreast of current policies, laws, regulations, trends and developments in the behavioral healthcare industry to ensure effectiveness and compliance in all agency operations
Ensure agency operations appropriately support clinical functions as business partner.
Set and enforce efficiency standards and deadlines for managed departments
Perform all job functions in an accurate, timely manner and within governing laws/regulations
Utilizes trauma informed care in all aspects of work when applicable
Is sensitive to the children’s cultural and socioeconomic characteristics
Performs all other duties as required.
SUPERVISORY RESPONSIBILITIES

Operations Manager, Facilities Manager, Operations Coordinator, Operations Floater and Front Desk staff

EDUCATION & EXPERIENCE

High School Diploma or GED required. Associates degree or project management or Lean Six Sigma certification, preferred. Bachelor’s degree a plus.
Minimum of 7-8 years of experience in facilities operations management
Experience in the non-profit environment is highly desirable 2
Minimum of 5 years proven people leadership and supervisory experience
Strong business process improvement and customer focus a must.
Prior experience successfully leading and facilitating improvement across multiple disciplines required.
Demonstrated Project Management skills of projects a plus.
Language Skills: Ability to work effectively in a culturally diverse work group. Oral and written communication skills, strong interpersonal skills, and superior organizational abilities. Ability to read, analyze, and interpret general business periodicals, professional journals, technical procedures, or governmental regulations. Ability to write reports, correspondences, and procedure manuals. Ability to effectively present information and respond to questions from groups of managers, clients, customers, and the general public. Excellent communication, presentation and facilitation skills.

Mathematical Skills: Must have understanding of statistical tools and methods, and mathematical concepts such as probability in conjunction with the ability to coach others in structured rigorous use of data. Ability to apply concepts such as fractions, percentages, ratios, and proportions to practical situations.

Technical Skills: High level of computer literacy to include proficiency in all MS Office products (i.e. Word, Access, Excel, PowerPoint, etc.). Quality orientation and high attention to detail. Experience with developing/documenting procedures.

Reasoning Ability: Must have experience with and demonstrate the ability to be a change agent, influencing others at all levels of the organization. Must understand typical resistance to change and how to overcome it. Ability to define problems, collect data, establish facts, and draw valid conclusions. Ability to work under tight deadlines and handle multiple/detail-oriented tasks. Strong business acumen, judgment, and maturity with the ability to differentiate strategic vs. non-strategic opportunities. Ability to take initiative, to maintain confidentiality, to meet deadlines, and to work in a team environment essential.